General Merchandise
Returns are accepted only for merchandise found defective immediately upon receipt. Contact us promptly for instructions.
Read merchandise policyPurchases, returns and cancellations
Return & Cancellation Policy
Please review this policy before purchasing. Firearms, general merchandise, warranty claims, and canceled transactions are handled differently.
Inspect every firearm carefully before accepting delivery.
Once a firearm has been transferred into your possession, Highland Guns treats it as used—even if it has not been fired—and it cannot be returned as a new firearm.
Policy at a glance
Know What Applies to Your Purchase
Contact Highland Guns promptly if there is a problem. Do not assume every product or transaction follows the same return process.
Firearms Before Delivery
Take your time, inspect the firearm, and ask questions before accepting delivery and leaving the store.
Read firearm policyFirearms After Delivery
A firearm defect discovered after delivery is generally handled under the manufacturer's repair or replacement warranty.
Read warranty policyGeneral merchandise
Defective Merchandise Returns
Returns are accepted only for merchandise found defective immediately upon receipt.
- Contact Highland Guns promptly after discovering the defect.
- Explain the problem and follow the return instructions provided by our team.
- A return, refund, exchange, or warranty referral will depend on the item, its condition, and the applicable manufacturer policy.
- Change-of-mind returns are not included in this limited defective-merchandise policy.
Before bringing an item back
Call (909) 862-3434 or contact our team so we can explain what information or packaging may be needed.
Before accepting delivery
Inspect the Firearm First
Customers should inspect each firearm carefully before accepting delivery. Verify the manufacturer, model, caliber, finish, condition, and included items, and ask our staff about anything that does not appear correct.
Confirm the exact make, model, caliber and finish.
Inspect the firearm for visible damage or defects.
Confirm the expected case, magazines and included accessories.
Ask questions before accepting delivery and leaving the store.
Defects discovered later
Manufacturer Warranty Service
Some defects may not be visible during the initial inspection. If you discover a possible defect after accepting delivery, contact Highland Guns or the manufacturer for guidance.
Stop Using the Firearm
If you believe the firearm may be unsafe or defective, unload it safely and do not continue using it.
Contact the Manufacturer
Repair or replacement is generally handled according to the manufacturer's written warranty policy.
Ask Us for Help
Our team can help identify the manufacturer contact information or explain available store services.
Canceled or unsuccessful transactions
Fees and Restocking
Fees depend on why the transaction did not proceed, when it was canceled, and whether the firearm was specially ordered.
Buyer Cancellation During the Waiting Period
If the buyer wants to cancel their firearm purchase during California's statutory 10-day waiting period, you will be charged a restocking or return-related fee of 30% of the firearm's purchase price.
Special-Order Firearms
If a customer cancels a special-order firearm after the firearm has been received at Highland Guns, a 30% restocking fee will apply. Special-order terms should be reviewed and accepted before the order is placed.
Denied or Incomplete Transactions
If a transaction is denied or cannot be completed, applicable restocking fee, transfer, return-shipping, seller, or other transaction costs will be deducted or remain due, and disclosed for the transaction.
Government and Transfer Fees
DROS, government, and FFL or dealer transfer fees that have already been incurred are not reimbursed unless a refund is required by law.
Policy disclosure matters.
Ask about the return, cancellation, special-order, and transaction-fee terms that apply before completing a purchase or beginning a DROS.
Questions about an item?
Contact Us Before Bringing It In
Tell us what you purchased, when it was purchased, and what problem you found. We will explain the next appropriate step.
Policy last updated: October 5, 2026
This page describes Highland Guns' store policy and does not replace rights or obligations imposed by applicable law or a manufacturer's written warranty.